PawnaceSupport
For anything about the Pawnace app, a bill, a code or your account, email support@towfiapp.com or use the form below. We answer within one business day, usually sooner.
Pawnace app
Bills, codes, card holds, fees, account and sign-in.
support@towfiapp.com
Your Sunbit plan
Rate, payments, payoff and statements belong to the lender.
Sunbit: 1-855-678-6248 or mysunbit.com
Your pet's care
Questions about treatment or the amount billed go to the clinic that sent the bill. Refunds they issue come back through Pawnace.
Contact us
Pet parents, clinics and anyone else. Messages go to support@towfiapp.com.
Common fixes
The clinic says my code doesn't work
Codes are six digits and tied to one bill. Open the bill in the app and read the code shown there, not one from an older bill. If you paid by card, the hold must still be active; if it was released, pay the bill again to get a new code. If you used Sunbit and more than 24 hours passed, the plan cancelled itself: apply again on the same bill.
I was charged but the clinic never entered my code
A card payment is only held until the code is entered; a hold that is never used drops off your statement within a few days, depending on your bank. If you see a real charge, send us the bill date and the last four digits of the card.
I cancelled a Sunbit plan but still see it
Cancelling from the bill voids the plan with Sunbit through our payment processor. Sunbit's app can take a short while to show it. If it still shows after a day, contact us with the bill date and we will confirm the cancellation with Sunbit.
The bill is wrong
Only the clinic can change a bill. Ask them to fix and resend it; the wrong bill is cancelled automatically, and anything you had paid or applied for on it is released.
I can't sign in
Use "Forgot password" on the sign-in screen; the reset code goes to the email on your account. If Face ID stopped working, sign in with your password once and turn Face ID back on in Settings.
I didn't get the text with my bill
Check that the clinic has your current mobile number. Texts come from Pawnace; if you blocked an earlier message, unblock it, then ask the clinic to resend.
Delete your account
You can delete your Pawnace account yourself, from inside the app, at any time:
- Open Pawnace and go to Settings.
- Tap Delete account and confirm.
Or email support@towfiapp.com from the email address on the account with the subject "Delete my account", and we will do it within 7 days and confirm by email.
Deleting removes your profile, your pets, your saved cards and your sign-in. Records of payments already made are kept for as long as tax, payment-network and lending rules require, as described in the Privacy Policy. Deleting your Pawnace account does not cancel a Sunbit plan you have already accepted; you still owe Sunbit under its terms.
Clinics: a clinic account is closed from the clinic app's Settings, or by email from the owner's address. Open bills must be paid or cancelled first.
Company
Pawnace is made and operated by Belmont Labs Inc., a Washington corporation.
27308 NE 46th Street, Camas, Washington 98607
support@towfiapp.com
Pawnace is not a lender. Pay-over-time plans are offered by Sunbit; loans are made by Transportation Alliance Bank, Inc. dba TAB Bank, a Utah-chartered bank. Sunbit Now, LLC, NMLS ID 1760582.